30
Jun

UX occupational hazards

.

  1. Bad spelling
    Undermines any professional.

  2. Not knowing left from right
    Which column?

  3. Apophenia
    Thinking small yellow cars are always driven by obese ladies is a weird phenomena anyone can grow to believe – but It’s bullshit.

  4. Xenophobia
    You sort of need to like people to be interested in what they are thinking and how to help them out

  5. Believing in common sense
    Sorry your sense isn’t common to me. Care to explain it?

  6. Being afraid to fail
    You need to be willing to fail otherwise you wont acknowledge it when a better or different approach needs to be taken. Mistakes are learning opportunities.

  7. Stagnate
    You gotta be willing to move with the landscape.
16
May

The day there was no news

.
A little humor pre serious reading…

http://www.flickr.com/photos/arbernaut/2476955162/in/set-72157604470275439/

Check out:

State of the media 2008

Politics 2.0

Futureofjournalism.org.au

09
Mar

Journalists are citizens too

.

“What! What did you say? Anyone can do it too?”

The world is in a frenzy. They’re all discussing UGC or UCC. (yep another acronym to further alienate us - user generated content and user contributed content). More and more we’re hearing people talk about citizen journalism. By definition citizen journalism involves public participation in the generation of news content.

So! The common people are expressing views, creating content and sharing it.

The common people are playing an active role. Hmmmm….

What I find intensely problematic about the notion (or labeling) of citizen journalism is the explicit connotations of qualified and the unqualified, the legitamised and illegitimate, the endorsed (by brand) and the unbacked.

Now, I am in no way at any point playing down the craft of journalism. I appreciate a person dedicating their days to researching, writing and publishing news and information in papers, magazines, online and in broadcast. What I’m saying is that it is all legitimate.

What I am saying is that if you need to discuss any kind of content generation in an us vs them narrative by using terms like citizen journalists… well then. You just don’t get it!

Of course, those of us who are 100% pro user driven content and contribution are also usually opensource lovers, democratic media thinkers and free speech supporters. We’re engaged in the world around us, we want to participate and we often question the validity of the dominate voice. Something that I believe should be taught in schools along with comprehension topics. How about teaching students to be discerning?

We speak and discuss the possibilities of user generated content online quite differently to traditional media publishers, their producers and the journalists they employ. These players are on the most part cautious, slightly inspired, but mostly concerned.

The publishers are talking about quality, trust and not just content! Oh, no. Compelling content as though they are the best qualified to do that. The publishers are talking about trust. Trust in them because of the brands they have built. What I’m hearing are the sounds of a big business and a venerable industry clutching on and being protectionists. What they’re really saying is that the future is here – we can’t delay it much longer but we have a value proposition for you.

We’ll be the ones you can trust.
We’ll be the ones who do the quality control.
We’ll vet your information.
We’ll only show what is important.
And we’ll tell you how it really is.

Quality control, vetting information, organizing information and quality publishing are totally required, I agree. But as you can see on newsvine, provided with a good engine, we’re all perfectly capable of doing that for ourselves. Journalists and common people together.

But!

Leave the trust bit up to me thanks.

Citizens haven’t always been that great at being discerning with media, but I think in this changing landscape they are quickly learning for themsleves that they have too.

Until now, we’ve trusted the highly emotive and partisan views of mass media outlets.

Until now, my physical reality networks have digested carefully crafted scripts about a legitimate War on Terror because if your not with Bush then your part of the Axis of Evil. (title case on purpose) We’ve been listening to mass media scripts that describe the tragic deaths of women and children in Iraq as “collateral damage” or rather, accidentally whoopsies so that we don’t have to think about it or take responsibility. Now days many outlets are prepared to talk about “casualties”, because the war hasn’t really worked out too well and they have stopped investing their supporting in the former Prime Minister John Howard. We must note that this shift in language is a highly divisive and manipulative form of communication.

What is important about this example is that the media failed to question the government until it was too late. And, at large, we failed to question the media.

The future looks different. Everyone knows there is a shift that’s been taking place for quite sometime from passive consumption to active participation collaboration and contribution.

Users can decide what is newsworthy. Users can decide what is legitimate. We will discuss and debate what a legitimate view of the world is, or what is not.

Users on newsvine, current_tv and the Noise Festival, to name a few are already engaging in community driven content where citizens (journalists too) push the content they choose is compelling, they rate, vote, comment and debate.

We are choosing what is legitimate, what we trust and are fully capable of being discerning about the information we receive. Thank you very much.

Any less is as corrupt as saying - we’ll endorse free speech, but not yours, only ours. Which, we just might just be doing with big money business controlling the memes and sitting in government pockets.

So. If you talk about citizen journalism you don’t get it. Because you just can’t hold on to us and them thinking for long. The lunatics really are running the asylum.

Watch out for my next post titled - “We’re all specialists” or “Not just eyeballs”… vote now. :]

04
Mar

Common Sense Meme

.

Only a few hours after reading Humans Are Just Machines for Propagating Memes in which Susan Blackmore describes us as biological machines which copy from one brain to another ultimately effecting our cognitive evolution, I heard someone mention common sense.

It’s been a dream of mine for sometime to write a thesis on common sense. I believe it is a complex and dangerous concept. Common sense itself literally means that an idea about something is a widely held notion. (or is it something your either born with or not???) What is problematic, is that in its use it heavily implies truth and stupidity…

Isabel Allende has said that good people with common sense don’t make interesting characters, only good ex-spouses. (see below) As she describes her characters as passionate, courageous adventurers I am drawn to recall another article related to the TED 2008 conference by Proffessor Zimbardo:

“To be a hero you have to take action on behalf of someone else or some principle and you have to be deviant in your society, because the group is always saying don’t do it; don’t step out of line. If you’re an accountant at Arthur Andersen, everyone who is doing the defrauding is telling you, “Hey, be one of the team.”

“Heroes have to always, at the heroic decisive moment, break from the crowd and do something different. But a heroic act involves a risk. If you’re a whistle-blower you’re going to get fired, you’re not going to get promoted, you’re going to get ostracized. And you have to say it doesn’t matter. “ - Philip Zimbardo, famous for the Stamford Prison experiment speaking of the Abu Ghraib incident to Wired Feb 08


02
Mar

Geek graf

Hot. I love a good uter ref on the street. Makes me want to go out and add some nerdy reference to the world.

 Go Pingdom

16
Jan

Google is bland food

A topic I’m passionate about… Google. Or rather search dominance.

The Times:
White bread for young minds, says university professor

Google is “white bread for the mind”, and the internet is producing a generation of students who survive on a diet of unreliable information, a professor of media studies will claim this week.

My comment:

Article just started to get interesting when it ended there. Media literacy… interpretive skills - absolutely! Duh!
Could fundamentals in basic education really be so lacking? Media literacy is an incredibly important research skill and life skill as it always was - before the web, as it will be after the web. In an ideal world Google would be a great tool that revealed how many points of view there are out there, how rich perspectives and opinions and how diverse facts can be.

My main beef would be that Google (rather online search) should be a feast of delicacies rather than the meat & potatoes it serves up. It’s hard to penetrate a search result beneath big business. Google is a commercial solution to search and a market dominator. As a commercial solution they have sought to protect the algorithm (and their market position) and have created a field of specialist knowledge along with it. Far from democratic, search results are elite. Search results support the dominate view.

Scott Berken - Is Google White Bread for Young Minds?

See what scott had to say on the issue - he’s a great thinker. I keep track of his blog & was refered to the times article from there… spot my comment. (similar to above… )


06
Jan

The Assault on Reason

It doesn’t surprise me that audience consumption & the direction of / role that media plays in democracy makes a key point in Al Gore’s Assault on Reason. It seems as though Al’s personal accounts of the effect of media on democracy will deliver impact. Interestingly, Al appears to favor interactive media for its ability to provide platforms for participation and makes calls for the www to remain open.

Calling for an open web – I wonder what Al thinks of Google & if he in fact uses it at all.

 http://www.time.com/time/nation/article/0,8599,1622015,00.html

06
Jan

Dos for Speech writing…

 

I’ve made some quick from reading and thinking about speech writing this afternoon. These notes are good for reading through before you get started and assessing first drafts against. This is a first rough.

You Should:

  1. Reflect your personality, passion & perspective
  2. Establish a purpose – what would you like the audience to take away from this?
  3. Keep it fairly simple – try not to confuse the audience ( clear sentences & clear arguments)

Audience analysis

  1. Who are they? What does each member have in common?
  2. Why would they want to listen?
  3. What do they have to benefit?
  4. What level of detail is useful to them?

Opening:

  1. Thought provoking
  2. Ask a question, show a stat, tell an anecdote
  3. Establish context / motive – why is it important
  4. Tell your audience your what you are proposing & how it will be supported
  5. Tell the audience what you will cover

Middle:

  1. Make few points and do it well than bombard with many
  2. Reiterate throughout – remind audience of the main point & refer to how the information supports your argument

End:

  1. Recap
  2. Summary
  3. Leave food for thought… pose a question, tell an anecdote
  4. Call to action / where to from here / recommendation

Theme:

Choosing a theme throughout helps audience remember main points and retain the central message

Evidence:

What backs up your thoughts?

Illustrations:

Stories to convey a message in a more interesting way

Terminology / language:

Don’t use new terminology or add variety in that way, this dilutes the message. Ie, say “review” throughout rather than – “reflection”, etc.

Tone:

Be careful of content that may offend

Ensure you don’t condescend your audience or talk over their heads

Know who your talking to (see audience above)

20
Dec

The final step? Review processes & doing it better next time

I was just talking about this today… the process and importance of review. Not that I’m trying to support yet another bureaucratic processes - hell no! That wouldn’t be useful… but.. well, isn’t reflection the pathway to advanced skills and mature project outcomes?

Scott Berkum, who I saw speak at the Web Directions South conference in Sept 07 asks what people would be interested in for the 17th chapter of his book Art of Project Management

Here is my answer:

I’ll have to put my vote in for “Learning from projects after they ship (or your iteration ends)”.

I’m really big on reflecting, learning and getting better at what we do as individuals and teams and am currently lobbying for this where I work. The drive for rapid development in large to small businesses within the interactive industry is leaving this valuable step short. (or for dead)

Where I work we make the time for individual reviews against our job descriptions and KPIs but somehow move on to new projects regularly without looking at what could work better, how we could improve our processes or skills and importantly whether users or stakeholders liked the output. Is the product being used/ meeting performance targets? Is it a good user experience?

Often a project is compromised along the way in some aspect. Sometimes this is ok and perhaps even leads to the “mother of all invention” but other times the root of the compromise is retained by the lack of review. Neglecting this step leaves many of the tough issues unexamined or glossed over, conveniently left behind until another occasion for the compromise resurfaces. Likewise - it would be great to look at what worked well so that we can try and replicate that.

Often I think some of this neglect is human nature. As much as I love a good problem, I love to see the back of a problem that got in the way of outcomes.

In my mind it is important to look at how a product/project is received, how it has performed, what the feedback is, how the process could be improved, what skills and training would be useful for the team, what people have found that they are really interested in that they hadn’t thought of before… just for starters! I think many people don’t know where to start with this sort of assessment - especially in teams, so that the useful stuff can come out and work its way into constructive implementations to the way we work.

A chapter and exercises that extract and separate subjective outcomes and hard evidence (such as metrics) would be really useful.

02
Dec

Favourite Speech 2007

Here it is… you’ve heard me rave and finally they’ve put it online…

http://www.webdirections.org/resources/mark-pesce/#youtube 

Great to listen over.

Mark has also written a post on Hyperpolitics which I’m looking forward to reading.





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